FAQ

 

❓ Frequently Asked Questions

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📦 Is your packaging discreet?

Yes. All SoloMode orders are shipped in plain, unmarked packaging. There are no logos or product names visible on the outside — your privacy is our priority.

 

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🚚 How long does shipping take?

We ship from within the United States. Most orders arrive in 3–7 business days depending on your location. You’ll receive tracking information once your order is shipped.

 

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💳 What payment methods do you accept?

We accept PayPal, Visa, Mastercard, and other major payment methods through our secure checkout system.

 

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🔁 What is your return policy?

Due to the personal nature of our products, we do not accept returns on opened or used items. However, if your order arrives damaged, defective, or incorrect, contact us within 7 days and we’ll make it right.

 

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🧽 How do I clean the SVibe Ikon Jet™?

The SVibe Ikon Jet™ has a removable internal sleeve that can be washed with warm water and mild soap. Let it dry completely before reinserting it. The outer casing can be wiped clean with a damp cloth. Do not submerge the entire device.

 

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🔇 Is it loud?

No — the Ikon Jet™ is designed with a low-noise motor to ensure a discreet experience, even at higher settings.

 

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🔋 How is it charged?

The SVibe Ikon Jet™ is USB-C rechargeable. A charging cable is included in the box. Fully charge before first use for best performance.

 

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📧 Still need help?

Feel free to contact us through our Contact page — we’ll get back to you promptly and discreetly.