Returns & Refunds

 

🔁 Returns & Refunds

Effective Date: [Insert Today’s Date]


Because your privacy and hygiene are our top priorities, we handle all returns with care and discretion.

 

 

🚫 Final Sale Policy

Due to the intimate nature of our products, we do not accept returns or exchanges on opened, used, or unsealed items. This policy is in place for the health and safety of all customers.


Please be sure to review product details carefully before purchasing.

 

 

✅ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery. We’ll gladly replace the item or offer a refund.


To request a replacement or refund:

 

  • Contact us via our Contact Page

  • Include your order number and a photo of the issue (if applicable)

 

 

🕒 Refund Processing

Once your refund is approved:

 

  • It will be issued to your original payment method

  • Processing time: 3–5 business days, depending on your bank or provider

 

 

 

📦 Shipping Issues

SoloMode is not responsible for delays caused by the carrier or incorrect shipping information provided during checkout. Please double-check your shipping details at the time of order.

 

 

📧 Questions?

Still need help? Reach out through our Contact Page. We’re here to assist you discreetly and professionally.